Shipping policy

Shipping Policy

At Nurvi, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy below to understand how your order will be processed and delivered.

1. Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, along with tracking information.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and preferred shipping method.

  • Standard Shipping: Delivered in 3–7 business days.

  • Express Shipping: Delivered in 1–3 business days.

  • Free Shipping: Standard free shipping is available on all orders over a specified amount (e.g., orders over $50 / local currency equivalent).

3. Order Tracking

Once your package leaves our facility, you will receive a shipping confirmation email containing a tracking number. Please allow up to 24 hours for tracking details to update on the courier's system.

4. Delivery Address & Changes

  • Please ensure your shipping address is correct and complete at checkout.

  • If you need to modify your shipping address, please contact us within 12 hours of placing your order at support@nurvi.com (or your designated customer support channel). Once an order has shipped, we cannot update the delivery location.

5. Damaged, Lost, or Delayed Packages

  • Delays: While we strive to meet all estimated delivery times, unexpected delays may occasionally occur due to courier peak seasons, weather conditions, or unforeseen events.

  • Damaged Items: If your order arrives damaged, please take clear photos of the damaged item and packaging, and contact us within 48 hours of delivery so we can arrange a replacement or refund.

  • Lost Packages: If your tracking status shows as "Delivered" but you have not received your package, please check around your property and with neighbors before reaching out to our customer support team.